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The CMA intervened after suppliers cancelled domestic heating-oil orders when prices and demand increased. Its warning is wider than one incident: a business cannot assume that a disclaimer is fair merely because it appears in its standard terms.
The Civil Aviation Authority says passengers affected by the September NATS outage are unlikely to receive fixed compensation where the disruption was directly caused by extraordinary circumstances. Airlines must still provide care and, for cancellations, offe
Personal data linked to about 8.7 million customers of Manchester, London Stansted and East Midlands airports was accessed in a cyberattack. Here is what is known, what remains under investigation and the practical steps affected customers can take.
The Local Government Ombudsman says people are being directed into council complaints while strict Valuation Tribunal deadlines continue to run. A complaint can address poor administration, but it may not protect the separate right to challenge the council tax
Complaints about ADHD and autism care have risen sharply, while patients continue to encounter unclear pathways, inconsistent commissioning and incorrect refusals of provider choice. Here is what the right means, where its limits lie and how to challenge a dec
Clearer terms, renewal reminders, straightforward online cancellation and a new cooling-off period are coming for many UK subscriptions. Here is what the law actually requires, who it covers and where the common shorthand goes too far.