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ASOS says names and contact details may have been accessed after an unauthorised notification was sent through its app. The NCSC is advising every ASOS customer to assume they are affected, while passwords and payment-card information are not currently believe
Adobe’s “annual, billed monthly” plans can look like ordinary monthly subscriptions, but cancelling can trigger a charge equal to 50% of the remaining annual cost. We examine what the contract says, what consumer law says and what customers can do.
Multi-gigabit broadband is becoming increasingly common, with providers selling connections capable of well over 1Gbps. But there is something the headline numbers do not always make obvious: your broadband connection can be delivering exactly what was promise
UK law now expressly prohibits several practices involving fake and concealed incentivised reviews. That does not mean every review is verified or that a five-star score tells the whole story.
New telecoms contracts can still include annual price increases, but inflation-linked and percentage-based terms are no longer permitted. Any specified rise must be made clear upfront in pounds and pence.
Buying at a distance often gives consumers time to change their minds, but the rules contain deadlines, return obligations and important exceptions. The phrase “14-day cooling-off period” does not tell the whole story.
Ofcom has opened separate investigations into two telecoms providers after receiving information about the potential misuse of telephone numbers allocated to them. The regulator will examine whether the companies complied with its numbering rules. It has made
A think tank has proposed replacing the £180 TV licence with a universal £11 monthly charge on home internet bills. No decision has been made, no law has changed and the Government’s published Charter Review does not currently adopt the plan.
The same marketplace can host businesses and private individuals, but your rights are not the same. The seller’s real status, rather than the label on a profile, can determine what protection applies.
Electronic shelf labels promise more accurate supermarket pricing and fewer paper labels, but they also make instant price changes technically possible. ConsumerWise separates digital labels from dynamic pricing and explains what happens if the shelf price and