News and analysis
Core statutory protections, faulty goods, service failures, statutory cancellation windows, and consumer guarantees.
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The most useful protection is often the one nobody mentioned at the checkout, in the meeting room or at the airport. These seven rights can turn a request for help into a demand for a remedy the law already provides.
A guarantee can be useful, but it does not replace the rights that arise when goods are faulty. ConsumerWise explains who is responsible, what changes over time and why an expired warranty is not always the end of the matter.
UK law now expressly prohibits several practices involving fake and concealed incentivised reviews. That does not mean every review is verified or that a five-star score tells the whole story.
When a retailer chooses the delivery company, the consumer’s contract usually remains with the retailer. A tracking screen marked “delivered” does not automatically settle whether the goods reached the customer.
Buying at a distance often gives consumers time to change their minds, but the rules contain deadlines, return obligations and important exceptions. The phrase “14-day cooling-off period” does not tell the whole story.
The right remedy depends on when the problem appears and what has already been attempted. Here is the ConsumerWise guide to the first 30 days, the first six months and what happens later.
The same marketplace can host businesses and private individuals, but your rights are not the same. The seller’s real status, rather than the label on a profile, can determine what protection applies.
Electronic shelf labels promise more accurate supermarket pricing and fewer paper labels, but they also make instant price changes technically possible. ConsumerWise separates digital labels from dynamic pricing and explains what happens if the shelf price and
The ICO has warned that wearable cameras make it harder to know when personal data is being captured. Data protection law does not prohibit every personal recording, but wider sharing, organisational use, biometric analysis and targeted harassment can change t
A Which? mystery shop found missing product refunds and delivery charges at well-known online retailers. Here is what shoppers were owed, why the calculations went wrong and what the law requires.