News and analysis
Independent reporting on consumer rights, complaints, data, credit, regulators and ombudsmen, with the practical consequences made clear.
Newsroom
Showing 11 to 20 of 36
A guarantee can be useful, but it does not replace the rights that arise when goods are faulty. ConsumerWise explains who is responsible, what changes over time and why an expired warranty is not always the end of the matter.
UK law now expressly prohibits several practices involving fake and concealed incentivised reviews. That does not mean every review is verified or that a five-star score tells the whole story.
Three routes can return money after very different payment problems. Choosing the correct one depends on how you paid, what went wrong and whether the payment was a purchase, an unauthorised transaction or a bank transfer to a fraudster.
New telecoms contracts can still include annual price increases, but inflation-linked and percentage-based terms are no longer permitted. Any specified rise must be made clear upfront in pounds and pence.
When a retailer chooses the delivery company, the consumer’s contract usually remains with the retailer. A tracking screen marked “delivered” does not automatically settle whether the goods reached the customer.
Buying at a distance often gives consumers time to change their minds, but the rules contain deadlines, return obligations and important exceptions. The phrase “14-day cooling-off period” does not tell the whole story.
NHS England says a record number of patients completed their A&E journey within four hours during its busiest summer. The achievement is real, but the national headline hides the proportion who waited longer, major-department performance and wide variation bet
The right remedy depends on when the problem appears and what has already been attempted. Here is the ConsumerWise guide to the first 30 days, the first six months and what happens later.
New powers to dismiss some financial complaints will take effect on 1 October 2026. Wider proposals, including a ten year time limit and changes to how the Ombudsman judges fairness, are still before Parliament.
Ofcom has opened separate investigations into two telecoms providers after receiving information about the potential misuse of telephone numbers allocated to them. The regulator will examine whether the companies complied with its numbering rules. It has made