Why this answer
What actually matters
- Separate change of mind from a fault or misleading description.
- Check whether early-download consent was obtained correctly.
- Record error messages and compatibility claims.
- Ask for repair or replacement before a price remedy where appropriate.
Important nuance
When the statement may have a point
- A valid waiver can end the 14-day cancellation right once supply begins.
- Compatibility limits clearly disclosed before sale may defeat a fault claim.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Sign-up journey, order confirmation and terms supplied
- Trial, renewal and price-change notices
- Screenshots or recordings of the cancellation route
- Payment history and cancellation confirmation
If they still refuse
Move the dispute forward.
- Give clear cancellation notice through a provable channel and identify any disputed renewal or service failure.
- Separate cancelling the payment method from ending the underlying contract.
- Use the trader complaint process, platform dispute route, payment protection or court action as appropriate.
Read the full rules
Go deeper before escalating.
Official sources