Why this answer
What actually matters
- Identify whether the issue is fault, description, authorisation or regret.
- Keep the receipt, account history and screenshots.
- Contact both the content provider and payment platform where roles overlap.
- Parental-use cases depend heavily on authorisation facts.
Important nuance
When the statement may have a point
- A change of mind after consuming functioning content may not create a refund right.
- Platform terms can govern voluntary refunds beyond statutory rights.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Sign-up journey, order confirmation and terms supplied
- Trial, renewal and price-change notices
- Screenshots or recordings of the cancellation route
- Payment history and cancellation confirmation
If they still refuse
Move the dispute forward.
- Give clear cancellation notice through a provable channel and identify any disputed renewal or service failure.
- Separate cancelling the payment method from ending the underlying contract.
- Use the trader complaint process, platform dispute route, payment protection or court action as appropriate.
Read the full rules
Go deeper before escalating.
Official sources