Why this answer
What actually matters
- Save the sign-up screens and confirmation email.
- Identify the price, renewal date and cancellation information shown.
- Check whether the term caused a significant imbalance.
- Challenge the charge promptly.
Important nuance
When the statement may have a point
- A clearly presented renewal term can be binding.
- Failing to read a prominent term is different from the trader hiding it.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Sign-up journey, order confirmation and terms supplied
- Trial, renewal and price-change notices
- Screenshots or recordings of the cancellation route
- Payment history and cancellation confirmation
If they still refuse
Move the dispute forward.
- Give clear cancellation notice through a provable channel and identify any disputed renewal or service failure.
- Separate cancelling the payment method from ending the underlying contract.
- Use the trader complaint process, platform dispute route, payment protection or court action as appropriate.
Read the full rules
Go deeper before escalating.
Official sources