Why this answer
What actually matters
- Record the first unequivocal cancellation notice.
- Capture repeated offers, loops and error screens.
- Complete reasonable security checks where possible.
- Challenge charges caused solely by an obstructive process.
Important nuance
When the statement may have a point
- A mere visit to the cancellation page is not necessarily notice.
- A valid minimum term or notice period can still determine the final charge.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Sign-up journey, order confirmation and terms supplied
- Trial, renewal and price-change notices
- Screenshots or recordings of the cancellation route
- Payment history and cancellation confirmation
If they still refuse
Move the dispute forward.
- Give clear cancellation notice through a provable channel and identify any disputed renewal or service failure.
- Separate cancelling the payment method from ending the underlying contract.
- Use the trader complaint process, platform dispute route, payment protection or court action as appropriate.
Read the full rules
Go deeper before escalating.
Official sources