Check my rights · Telecoms & broadband

Escalate a telecom complaint

Check whether deadlock or the current waiting period lets you take the dispute to ADR.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Broadband speed or outage problemSeparate line performance, Wi-Fi limitations, loss of service and automatic-compensation issues.Telecom switch or cancellation problemIdentify whether the problem is notice, early termination, a failed switch, number porting or overlapping billing.Wrong mobile or broadband billWork through whether the issue is usage, tariff, cancellation, duplicate billing or a contract change.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.