Check my rights · Telecoms & broadband

Wrong mobile or broadband bill

Work through whether the issue is usage, tariff, cancellation, duplicate billing or a contract change.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Telecom switch or cancellation problemIdentify whether the problem is notice, early termination, a failed switch, number porting or overlapping billing.Mobile or broadband contract mis-soldCompare the sales conversation, pre-contract information, order acceptance and later account record.Broadband speed or outage problemSeparate line performance, Wi-Fi limitations, loss of service and automatic-compensation issues.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.