Check my rights · Telecoms & broadband

Broadband speed or outage problem

Separate line performance, Wi-Fi limitations, loss of service and automatic-compensation issues.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Escalate a telecom complaintCheck whether deadlock or the current waiting period lets you take the dispute to ADR.Telecom switch or cancellation problemIdentify whether the problem is notice, early termination, a failed switch, number porting or overlapping billing.Mobile or broadband contract mis-soldCompare the sales conversation, pre-contract information, order acceptance and later account record.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.