ConsumerWise tools
Start with the problem. Leave with a plan.
Choose the point you have reached. The tools can help you understand the right, protect a date, organise the evidence, test a response or find the correct route.
Choose your starting point
Where are you in the problem?
You do not need to work through every stage. Jump to the point that matches what you need now.
Stage 1 · Understand
Work out what kind of problem you actually have.
Start here when the issue is new or when you are unsure which right, remedy or housing route applies.
Refund Helper
Separate faulty goods, services, digital content, delivery and distance-sale problems, then identify the remedy that fits.
Cancellation Rights Checker
Check distance and off-premises cancellation rights, the relevant period and the main legal exceptions.
Renting Rights Resolver
Work through rent, notice, eviction, repairs, access, landlord and letting-agent problems.
Deposit Dispute Helper
Challenge deductions, delayed return, missing protection or weak evidence and identify the scheme or court route.
Stage 2 · Protect
Record the dates before time becomes another dispute.
Use these tools as soon as a request, complaint, final response or possible court claim creates a date you may need to prove.
SAR deadline & guidance tool
Calculate the operative start, one-calendar-month deadline, clarification pauses, extensions and bank-holiday moves.
FOI & EIR deadline tool
Calculate FOIA, EIR and Scottish information-request dates using the correct working-day rules.
Complaint milestone tracker
Track waiting periods, final responses and the point at which an external route may become available.
Court claim fee estimator
Estimate the current issue fee for a money claim and keep a record of the calculation.
Stage 3 · Record
Turn a pile of documents into a case someone can follow.
Build the working record before sending a detailed complaint, ombudsman submission, appeal or court document.
Suggested order
- 01Build the chronologyPut the events into a clear date order.
- 02Index the evidenceRecord what each document proves.
- 03Audit the responseIdentify omissions and contradictions.
- 04Assemble the caseBring the issues, evidence and outcome together.
Complaint timeline builder
Create a clean dated chronology for a complaint, ombudsman case or court file.
Evidence index builder
Record the document, source, status, gap and exactly what each piece of evidence helps to prove.
Response audit
Test whether each issue was answered, partly answered, contradicted, reframed or missed.
Case pack builder
Map the issues, factual position, evidence, requested outcome and next route into one working case record.
Stage 4 · Test
Use the procedure that fits the relationship.
These tools separate routes that are often wrongly blended together. A complaint, appeal, regulator report and legal claim do not all do the same job.
Public Body Route Mapper
Separate service complaints from statutory review, appeal, ombudsman, information-rights and urgent routes.
Data Rights Action Planner
Separate the rights request, statutory controller complaint, Information Commission route and wider dispute.
Workplace Procedure Audit
Check grievance, disciplinary, capability, absence and dismissal handling against important process points.
Credit-reporting checker
Audit a default or arrears entry across credit, telecoms, energy and service-provider reporting.
Stage 5 · Escalate
Send the problem to the body that can do the job you need.
Use the full planner when the route depends on several facts. Use the finder when you already know the sector and need the relevant bodies.
Complaint Route Planner
Answer conditional questions about the nation, issue, stage, outcome, urgency and connected problems. The result separates advice, redress, enforcement, appeal and court routes.
- Tests the complaint stage
- Protects separate deadlines
- Handles overlapping issues
- Links the relevant guides
Regulator & Ombudsman Finder
Identify the complaint body, redress scheme, regulator, advice service or enforcement route for the organisation involved.
- Separates redress from regulation
- Shows the organisation-first route
- Links related ConsumerWise guides