Check my rights · Shopping, goods & contracts

Changed your mind after buying online

Check whether the distance-contract cancellation regime is likely to apply and what can affect the refund.

Guided checkYour answers stay on this page3–4 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Refund or return refusedSeparate faulty-goods remedies, online cancellation and voluntary returns policies before challenging the refusal.App, download or digital content problemIdentify whether the problem is faulty content, account access, recurring charges or immediate digital supply.Faulty goodsWork out which Consumer Rights Act remedy stage may apply when something you bought is faulty, misdescribed or not fit for purpose.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.