Check my rights · Shopping, goods & contracts

App, download or digital content problem

Identify whether the problem is faulty content, account access, recurring charges or immediate digital supply.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Subscription or recurring contract problemSeparate current contract/cancellation rights from future subscription reforms and from sector-specific rules.Changed your mind after buying onlineCheck whether the distance-contract cancellation regime is likely to apply and what can affect the refund.Poor or incomplete serviceIdentify whether the problem is competence, a broken promise, delay or price.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.