Check my rights · Shopping, goods & contracts

Misleading claim or sales promise

Work out whether the dispute concerns a false statement, a missing material fact or a term that was later changed.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Poor or incomplete serviceIdentify whether the problem is competence, a broken promise, delay or price.App, download or digital content problemIdentify whether the problem is faulty content, account access, recurring charges or immediate digital supply.Subscription or recurring contract problemSeparate current contract/cancellation rights from future subscription reforms and from sector-specific rules.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.