Why this answer
What actually matters
- Obtain the exact document and any notes made at handover.
- Separate disclosed defects from undisclosed or latent faults.
- Check whether the inspection wording was clear and specific.
- Consumer rights cannot simply be contracted away.
Important nuance
When the statement may have a point
- A clearly recorded defect accepted before purchase may not support a later claim.
- Visible condition can affect what a buyer reasonably accepted.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Advert, order form, invoice and finance agreement
- MOT history, inspection reports and diagnostic evidence
- Messages describing symptoms and when they appeared
- Dealer, warranty and finance-company responses
If they still refuse
Move the dispute forward.
- Notify the supplying trader promptly and describe the fault rather than relying only on a diagnosis.
- Keep the dealer, finance provider and warranty roles separate; more than one route may apply.
- Use an applicable motor ADR scheme, the Financial Ombudsman for regulated finance, or court action where appropriate.
Read the full rules
Go deeper before escalating.
Official sources