Why this answer
What actually matters
- Record what repair was agreed and whether the fault recurred.
- A failed repair can trigger a final right to reject or price reduction.
- Deductions for use may apply in some motor cases.
- Do not authorise repeated work without clarifying the proposed remedy.
Important nuance
When the statement may have a point
- A successful repair may resolve the original breach.
- A consumer cannot always insist on immediate rejection after choosing another effective remedy.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Advert, order form, invoice and finance agreement
- MOT history, inspection reports and diagnostic evidence
- Messages describing symptoms and when they appeared
- Dealer, warranty and finance-company responses
If they still refuse
Move the dispute forward.
- Notify the supplying trader promptly and describe the fault rather than relying only on a diagnosis.
- Keep the dealer, finance provider and warranty roles separate; more than one route may apply.
- Use an applicable motor ADR scheme, the Financial Ombudsman for regulated finance, or court action where appropriate.
Read the full rules
Go deeper before escalating.
Official sources