Why this answer
What actually matters
- Check the date of the event and notice delivery.
- Review the mandatory wording for any keeper-liability claim.
- Request images and signs.
- Keep the envelope if delivery timing matters.
Important nuance
When the statement may have a point
- A postal notice can be valid without prior windscreen notice.
- Failure to meet keeper-liability conditions does not necessarily eliminate a claim against an identified driver.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Parking charge notice and every later letter
- Photographs of signs, entrance and bay markings
- Payment record, ticket, permit or app history
- Evidence identifying the driver only where you choose or are required to provide it
If they still refuse
Move the dispute forward.
- Do not confuse a private contractual charge with a council penalty or criminal fine.
- Check notice timing, wording, signs, land authority and the facts before choosing an appeal ground.
- Use the operator and applicable independent appeal route promptly; court papers must never be ignored.
Read the full rules
Go deeper before escalating.
Official sources