Why this answer
What actually matters
- Check timestamps and whether clocks were synchronised.
- Distinguish site presence from actual parking time.
- Consider grace and consideration periods.
- Ask for all images and the site layout.
Important nuance
When the statement may have a point
- Reliable ANPR can still be strong evidence of site duration.
- The contractual term may lawfully refer to total site stay if signs clearly say so.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Parking charge notice and every later letter
- Photographs of signs, entrance and bay markings
- Payment record, ticket, permit or app history
- Evidence identifying the driver only where you choose or are required to provide it
If they still refuse
Move the dispute forward.
- Do not confuse a private contractual charge with a council penalty or criminal fine.
- Check notice timing, wording, signs, land authority and the facts before choosing an appeal ground.
- Use the operator and applicable independent appeal route promptly; court papers must never be ignored.
Read the full rules
Go deeper before escalating.
Official sources