Check first
Make sure it is actually overdue.
Before sending a chaser, check when the organisation received the request, whether it reasonably asked for ID, whether it asked for clarification, and whether it notified you of a permitted extension. The point of the letter is to pin down the timeline and obtain the outstanding response.
- Quote the original SAR date.
- State the deadline you calculate and how you arrived at it.
- Attach or forward the original request if helpful.
- Do not invent a breach date if the clock was lawfully paused or had not yet started.
Editable template
Overdue SAR chaser
Use this when the applicable deadline has passed and you still do not have a complete response.
How to edit it: replace everything in square brackets with your own details. If a bracketed paragraph does not apply, delete it before sending.
If something arrives
Check completeness separately from lateness.
A late disclosure can still be incomplete. If records you expected are missing, move to the missing-SAR-data template rather than repeatedly sending the overdue chaser.
Official & related guidance
Check the route that applies to your situation.
- ICO: What to expect after making a SAR
- ConsumerWise: SAR deadlines
- ConsumerWise: Missing SAR data challenge
Check the linked guidance before sending. Rules, complaint stages and time limits can differ by sector.