Disputed renewal or regrade

Use the evidence, not assumptions

Disputed renewal or regrade

Challenge a telecom renewal, upgrade or regrade where the provider says you accepted a new term, package, price or commitment.

Replace every item in square brackets with your own facts. Delete optional wording that does not apply. Keep the letter focused on what the provider needs to answer.

Editable template

Copy and edit

Subject: Formal complaint: disputed [renewal/regrade/recontract]: [reference]

Dear [provider / complaints team],

You say that on [date] I accepted [new package/term]. I dispute [consent / the term / the price / the new minimum period / the representation made].

Before the change:
Package/price: [details]
Contract end date: [date]

Provider’s claimed new position:
Package/price: [details]
New minimum term: [details]

Please provide:
1. the contract summary and detailed contract information for the [date] transaction;
2. the sales call/chat and interaction record, if held;
3. the record of my express consent;
4. the new price, discounts, scheduled rises and minimum term presented to me; and
5. the confirmation issued after the change.

Please explain why this evidence establishes the disputed change.

I want you to [restore previous position / remove new commitment / honour quoted price / allow exit / other].

Yours faithfully,
[Name]

Continue from here

Related telecom guidance

Telecoms & BroadbandFind the guide that matches the underlying dispute.Evidence indexGive each supporting record a stable reference.Complaint chronologyPut the transaction and complaint in date order.