Check my rights · Councils & public bodies

Pothole or road defect problem

Work out whether you need a defect report, highways complaint or evidence for a damage/injury claim.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Adult social-care problemIdentify whether the issue concerns assessment, care planning, charges, safeguarding or complaint handling.Council complaint is stuckWork out whether you still have a service request, a formal complaint, a missed Stage 1/2 deadline or a case ready for LGSCO.Parking ticket or PCN problemIdentify the type of notice, current enforcement stage and whether the route is representations, appeal or complaint.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.