Check my rights · Shopping, goods & contracts

Order not delivered or delivered wrongly

Work out whether the retailer, courier evidence or an agreed safe-place instruction is central to the dispute.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Food delivery & takeaway problemsWork out what may apply when a takeaway or app-based food order did not arrive, was wrong or incomplete, arrived late/cold/poor quality, was unsafe, or a refund was refused.Faulty goodsWork out which Consumer Rights Act remedy stage may apply when something you bought is faulty, misdescribed or not fit for purpose.Refund or return refusedSeparate faulty-goods remedies, online cancellation and voluntary returns policies before challenging the refusal.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.