Check my rights · Complaints, ombudsmen & court

Your complaint was rejected

Work out whether the next step is clarification, internal escalation, ADR/ombudsman, regulator or court.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Should you take the dispute to court?Test whether you have a legal claim, evidence, loss/remedy and a proportionate pre-action route before issuing.You think an ombudsman decision is wrongSeparate disagreement from demonstrable factual, jurisdictional, evidential or reasoning error.Problem with a council or public bodyIdentify whether this is a service complaint, statutory appeal, information-rights request or ombudsman matter.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.