Check my rights · Money, credit & banking

Bank payment or scam dispute

Take urgent protective steps, then identify whether the payment was unauthorised, induced by a scam or disputed for another reason.

Guided checkYour answers stay on this page2 minutes

Related guided checks

Does another part of the problem overlap?

Use a connected checker when the same facts also involve a second issue.

Chargeback rejected or not raisedClarify the transaction reason, card scheme route, timing and evidence the issuer considered.Card purchase went wrongWork out whether Section 75, chargeback or both may be worth pursuing.Credit was unaffordableIdentify the lending pattern, the information available to the lender and the financial impact.

Where has it reached?

Move to the next stage without losing the original issue.

They have repliedTest the reason, refusal or explanation they gave you.It remains unresolvedStructure, audit or escalate the complaint.You need outside reviewFind the correct ombudsman, regulator, appeal or court route.