Why this answer
What actually matters
- Record previous attempts and outcomes.
- Explain the inconvenience and loss of confidence with facts.
- State why another attempt is unsuitable.
- Calculate any price reduction rationally.
Important nuance
When the statement may have a point
- Refusing a first reasonable remedy without good reason can affect entitlement.
- The proportionate remedy depends on seriousness and what can still be put right.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Quote, order, specification or scope of work
- Messages and call notes showing what was promised
- Photos, reports or other evidence of defective performance
- Terms relied on by the trader and when they were supplied
If they still refuse
Move the dispute forward.
- Define the contractual promise or statutory service standard that you say was not met.
- Ask for the remedy that follows from that problem rather than simply demanding compensation.
- Use formal complaint, ADR or court routes according to the sector and amount involved.
Read the full rules
Go deeper before escalating.
Official sources