They said this… · Public bodies & information

“Environmental information is handled exactly the same way as ordinary FOI”

Generally incorrect

EIR is a distinct access regime with overlapping but different rules, exceptions and public-interest considerations.

Not sure which right applies? Check your situation →

Why this answer

What actually matters

  • Environmental information should be considered under EIR even if the requester cites FOIA.
  • The authority should apply the correct regime based on the information requested.
  • Internal review and ICO routes are available.

What you could say

Keep the response tied to the actual rule.

Evidence

What to have beside you

  • The exact request or complaint and date received
  • Any acknowledgement, extension or refusal notice
  • The statutory route or policy the body says applies
  • Documents showing the decision, chronology and requested remedy

If they still refuse

Move the dispute forward.

  1. First identify whether this is a service complaint, statutory appeal, FOI/EIR review or data-protection matter.
  2. Use the correct internal review/complaint stage before the relevant ombudsman or regulator where required.
  3. Do not let a generic complaints process displace a statutory appeal or review route that has its own deadline.

Read the full rules

Go deeper before escalating.

Primary guideRead the detailed ConsumerWise guidance.Public BodiesRead the full guide.Freedom of InformationRead the full guide.Complaint or appeal?Read the full guide.