Why this answer
What actually matters
- Compare annual consumption figures rather than payment amounts.
- Check whether debt or a credit balance was included in the review.
- Ask for the forecast and calculation behind the new amount.
- A payment can rise even when usage falls.
Important nuance
When the statement may have a point
- A higher payment may be reasonable if reliable readings show greater use.
- Seasonal smoothing can produce payments above current monthly usage.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Bills and statements covering the disputed period
- Meter readings, photographs and meter serial numbers
- Tenancy or completion records showing responsibility dates
- Complaint correspondence and any deadlock letter
If they still refuse
Move the dispute forward.
- Ask the supplier to explain its calculation, readings and legal or licence basis in writing.
- Keep paying undisputed ongoing usage where possible while identifying the disputed amount separately.
- After deadlock or the applicable waiting period, consider the Energy Ombudsman for an eligible dispute.
Read the full rules
Go deeper before escalating.
Official sources