Why this answer
What actually matters
- Choose between reimbursement and rerouting where the law offers that choice.
- Request money rather than a voucher unless a voucher is genuinely preferred.
- Include necessary care expenses separately.
- Keep proof of any unused sectors.
Important nuance
When the statement may have a point
- Different rules can apply to passenger-initiated cancellation.
- A package organiser or agent may administer the refund without changing the underlying right.
What you could say
Keep the response tied to the actual rule.
Evidence
What to have beside you
- Booking confirmation, itinerary and passenger details
- Scheduled and actual departure and arrival times
- Cancellation or delay notices and stated reason
- Receipts for necessary and reasonable replacement costs
If they still refuse
Move the dispute forward.
- Identify whether you are claiming a refund, rerouting, care expenses, fixed compensation or a package remedy.
- Put the claim to the airline, organiser or other contracting party with an itemised calculation.
- Use approved ADR, the CAA route, card protection or court action where the particular dispute permits it.
Read the full rules
Go deeper before escalating.
Official sources