ConsumerWise people

Contributors & experts

Meet the writers and specialist contributors behind ConsumerWise guidance, analysis and practical tools.

Named authorsSpecialist contributorsTransparent interests

People behind the work

Profiles, expertise and published work

Each profile brings together that person’s biography, areas of focus, guides, news and other credited contributions.

Jack Whittle is the founder and editor of ConsumerWise. His background spans HR and policy, complaints and dispute resolution, digital publishing and consumer information. He researches and translates consumer law, regulation and official guidance into practical guides, tools and resources.

Consumer rights · Complaints & dispute resolution · Data & information rights

Insurance claims expert and contributorSteve Smart

Steve Smart has more than 40 years’ experience in general insurance, spanning broking, underwriting, legal practice and senior insurance management. He is Co-Founder of SmarterClaims and a regular commentator on consumer insurance and rejected claims.

Insurance claims · Rejected claims · Policy wording & exclusions